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Hospitality and Service Industry Essay

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❶The contribution of transport, storage and communication to the GDP at factor cost at current prices in India ranges from 8. In India, the importance of services sector has been increasing continuously decade after decade.

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There is a direct and positive impact of technology on the service quality of every sector especially the banking sector. Today, the banks, to remain in the competitive position are facilitating their customers with the technology based services according to their demand.

The diffusion of IT has led to a drastic transformation of the product user relationship due to the improved services being provided by the banking sector. The product service innovations which took place due to the dissemination of information technology in service sector have a great impact on demand and employment. It is important to realize that in service sector the issues of generation and dispersion of innovation are inextricably important.

Both are highly correlated and is considered important in all service industries and financial sector like banks. So the current study is designed to investigate the impact of technological advancements on banking service quality. From last 15 Years, the use of technology is enhanced in the service quality field. The industry of service takes advantage through investing in new technologies. Carroll, All fields of work in the business administration know that quality service has very important to retain customers and earn profit.

Gilbert, The trend of Information technology change and its growth has intense effect on the service quality. It is maintain from management and major focus in developing countries. Clark, An ATM is configured to make withdrawals,distribute cash, issue account balance and transfer money in between accounts.

It iscomputerized electronic machine. Daniel, An ATM is the mostrenowned and advanced banking servicebecause it is provide an option to do transactions,access your accountand can make online purchasing. Clark, Telephone banking enables us to pay bill or do banking transactions without leave the house. It is useful,convenient and speedily service. Rahimudinand Bhukhrai, Internet banking is use of electronic methods or means without cash or check we can transfer money from one account to other account.

Internet is use to give information on a web page about the bank. Laukkanen, All the banks should established strategies to create awareness about online banking, for this marketing and promotions campaign can be useful. It is the most important and very easy way of online payments.

It is easier way rather than carrying a check book. Birch, The use of Smart cards are secured in these days of technological advancement and these are well-established international standards in easy to use. According to Lewis, et al. And on the basis of the new technology banking sector can improve their service quality.

Now days the service firms are greatly depends on a large range of the technological innovative sources. Service firms have different resources to explore the new technological evolutions. Technological information can be collect mainly from the suppliers, clients,delivery departments and customers etc.

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References Emerald Group Publishing. Cases in innovative practices in hospitality and related services: In contrast to goods, service quality has been difficult to measure because of the intangibility, variability and heterogeneity of the service. Moreover, the service quality depends. Knowledge Management Best Practices in Services Industries The ability to stay on in step with customers' rapidly changing needs is only possible when a company completely commits itself to transforming data into information, while also capturing and using tacit and implicit knowledge.

As this analysis will illustrate, data, information and knowledge are multifaceted and have many implications across the lifecycle of a business in general and customers specifically. Effects of CRM on the Hospitality Industry At a very strategic level, CRM has made the hospitality industry much more attuned to the preferences, wants and needs of guests.

It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to.

For this reason Torres suggests that using LEED information is a good way to mitigate mistakes that can come at a cost. It is also clear that mistakes such as this are much more limited in possibility as systems and products expand daily to meet the growing demand for "greener" options that are also safe and healthy.


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- Introduction This essay is about the corporate governance, regulation, leverage and incentives in the financial service industry. This essay also includes the UK credit .

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